Customer Resolution & Superior Service
Module 7: Explores reasons that customers get angry. You'll learn effective strategies for dealing with angry customers and how to calm them down. Learn to use calming phrases instead of trigger phrases and more.
Module 8: Review the series and will provide you with a checklist to sustain the skills you have learned and to help you entire organization become a team of Customer Service HEROS.
Discount Price Available!
When you sign up for all 4 classes you will save $15.00. To recieve this discount please call (208) 792-2388 to register.
There are no scheduled sessions at this time. Sign up to be notified when this course is available.